WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Spinit Casino
What to do if password is forgotten during login?
Accessing an account requires a valid password, which must be kept confidential. If a password is forgotten, a recovery process is initiated via the registered email address. This ensures that only the legitimate account holder can reset their credentials.
The recovery link sent to the email is time-sensitive to enhance security. Should the link expire, a new request for a password reset must be submitted. This measure prevents unauthorized access attempts.
Upon successful reset, a new password can be set for future logins. It is advisable to choose a strong, unique password to protect account integrity.
What to do if the confirmation email is missing after 24 hours?
Confirmation emails are typically sent immediately after registration or a requested action. If a confirmation email is not received within 24 hours, the first step is to check the spam or junk folder of the registered email account. Sometimes, these automated messages are misdirected.
If the email is not found in spam, it is necessary to contact customer support for assistance. They can verify the email address on file and resend the confirmation message. This process usually involves providing account details for verification.
The verification process for an account, including an ID and proof of address, is part of the Know Your Customer (KYC) procedure. This typically takes 24-48 hours to complete once all documents are submitted.
What applies when switching from x35 to x45?
The wagering requirement for bonus funds can vary, commonly seen at x35 to x45. A switch from a x35 wagering requirement to x45 means the total amount of bets placed must increase proportionally to meet the new condition. For example, a 100 EUR bonus with x35 wagering requires 3,500 EUR in turnover.
When the wagering requirement increases to x45, the same 100 EUR bonus would then necessitate 4,500 EUR in turnover to fulfill the conditions. This higher multiplier directly impacts how much players must wager before bonus winnings can be withdrawn.
This adjustment in wagering multiplier affects the time and volume of play required to clear the bonus. Slots contribute 100% towards wagering, while table games and live casino games only contribute 10%, meaning they are less efficient for meeting higher requirements like x45.
Why is the maximum bet 5 EUR during bonus?
During active bonus play, a maximum bet limit of 5 EUR is enforced. This rule is a standard practice in online casino bonus terms designed to prevent players from exploiting bonus offers through excessively large bets. It ensures a balanced gameplay experience and protects the casino's risk.
Violating this maximum bet limit can lead to the forfeiture of bonus funds and any winnings derived from them. For instance, placing a bet of 10 EUR while a 5 EUR maximum is in effect would breach the terms and conditions associated with the bonus.
The 5 EUR maximum bet applies across all games while the bonus is active, including high-stake options. This limit is part of the 30-day timeframe within which the bonus and its wagering requirements must be met.
How do I calculate x35 on 100 EUR bonus credit?
To calculate the wagering requirement for a 100 EUR bonus with a x35 multiplier, you multiply the bonus amount by the wagering factor. This calculation determines the total amount that must be wagered before any winnings can be withdrawn. The formula is Bonus Amount x Wagering Requirement.
In this scenario, 100 EUR multiplied by x35 equals 3,500 EUR. This means a total of 3,500 EUR in bets must be placed on eligible games to satisfy the wagering conditions attached to the 100 EUR bonus credit. The minimum deposit for any bonus is 10 EUR.
Once 3,500 EUR has been wagered, the bonus credit is considered 'cleared', and any associated winnings become withdrawable. This process is subject to the 30-day expiry period for the bonus and must adhere to game contribution percentages, such as 100% for slots.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
What to consider for a 10 instead of 20 EUR minimum deposit?
A minimum deposit of 10 EUR makes the welcome bonus, offering up to 2,000 EUR plus 100 free spins, more accessible. This lower entry point is significant when compared to other potential minimums. Players can therefore engage with the bonus features at a reduced initial financial commitment.
The wagering requirement for the bonus is between x35 and x45, to be met within 30 days. This means that for every 10 EUR deposited, a significant turnover is needed to withdraw any winnings. The bonus funds require considerable play-through before they become cashable.
Additionally, the maximum bet while using bonus funds is capped at 5 EUR per spin or bet. This limit is standard across many casinos, ensuring that the bonus funds are wagered over time rather than being used for very large, quick bets. This rule affects how quickly the wagering can be completed.
Is 2 GB RAM enough for live tables?
Spinit Casino's app requires a minimum of 2 GB RAM for smooth operation on mobile devices. This specification is crucial for devices running Android 8.0+ or iOS 13+. Insufficient RAM could lead to performance issues, impacting the overall gaming experience.
While 2 GB RAM is the stated minimum, live tables often demand more processing power due to real-time video streaming and multiple player interactions. Games like Big Bass Bonanza, for example, are high volatility and may tax older hardware even if they are not live.
Therefore, while the app may function with 2 GB RAM, players experiencing lag or disconnections on live tables might benefit from a device with higher RAM. This is particularly true for demanding live dealer games which are designed for stable, high-performance connections.
Which payment method pays out within 24 hours?
Litecoin (LTC), a cryptocurrency option, offers withdrawal processing times of 0-24 hours. This makes it one of the fastest methods for cashing out winnings. The transaction speed is a key advantage for players seeking quick access to their funds.
Compared to other methods, Litecoin stands out for its rapid payout capability. For instance, Neosurf, a prepaid option, does not offer withdrawals at all. This highlights the distinct benefits of using cryptocurrencies for financial transactions at the casino.
The minimum withdrawal limit for Litecoin is 20 EUR, with a maximum limit of 10,000 EUR per transaction. This range is generally accommodating for most players, and the absence of casino fees for Litecoin transactions further enhances its appeal.
What does Jacks or Better 9/6 mean specifically?
The term 'Jacks or Better 9/6' refers to a specific paytable in video poker, indicating the payouts for certain hands. The '9' typically signifies a payout of 9 coins for a full house, and the '6' means 6 coins for a flush. These figures are crucial for understanding the game's return to player (RTP).
This specific payline structure, 9/6, is considered a favorable variant of Jacks or Better. It offers a higher theoretical RTP compared to tables with lower payouts, such as 8/5 or 7/5. A higher RTP means a smaller house edge over the long term.
Understanding these specific numbers is important for players aiming to maximize their potential returns. While other games like Big Bass Bonanza have a high RTP of 96.71%, video poker paytables directly influence the game's inherent profitability for the player.
From which amount does the 10,000 EUR limit apply?
The 10,000 EUR limit applies to withdrawals made using Litecoin (LTC). This cryptocurrency payment method allows for transactions within this upper boundary. It is important to note that this limit is per transaction for this specific method.
This 10,000 EUR maximum withdrawal limit is quite substantial for a single transaction, especially when compared to other methods. For example, Neosurf, a prepaid voucher, has a maximum transaction limit of 1,000 EUR and does not support withdrawals at all.
The minimum deposit and withdrawal for Litecoin is 20 EUR. Therefore, the 10,000 EUR limit is relevant for players utilizing Litecoin for larger withdrawals, ensuring a significant amount can be cashed out in a single go, provided it falls within this specified range.
Which documents are accepted for verification within 48 hours?
For verification, an ID document and proof of address are required. The proof of address must be a document no older than 3 months. This verification process is typically completed within 24-48 hours. Meeting these requirements ensures eligibility for withdrawals.
The required documents for verification include a valid identification card and a recent utility bill or bank statement. These are necessary to confirm player identity and address. The 48-hour timeframe applies to most standard verification requests. Delays can occur if submitted documents are unclear or outdated.
Players need to ensure their proof of address is current, not exceeding 3 months in age. This is a standard KYC (Know Your Customer) procedure. The 24-48 hour window allows for efficient processing of these essential documents. Successful verification is a prerequisite for fund payouts.
How to wisely manage a 2,000 EUR bonus?
A welcome bonus of 300% up to €2,000 is available to new players. To withdraw winnings from this bonus, a wagering requirement of x35-x45 applies. This means the bonus amount must be wagered between €70,000 and €90,000 before it can be cashed out. Players have 30 days to meet this requirement.
The maximum bet allowed while playing with this bonus is €5 per spin or round. Exceeding this limit can lead to forfeiture of the bonus and any associated winnings. For example, a €5 bet on a slot machine would need to be placed 14,000 to 18,000 times to meet the wagering requirement. This highlights the importance of mindful betting.
Game contributions to the wagering requirement vary significantly. Slots contribute 100% towards the turnover, while table games and live casino games only contribute 10%. This means a €10 bet on a slot clears €10 of the wagering, but a €10 bet on a table game only clears €1. To efficiently manage the €2,000 bonus, focusing on slot games is advisable.
How does a 50% Reload differ from the first bonus?
A 50% Reload bonus typically offers a smaller percentage of the deposit as bonus funds compared to the initial welcome offer. For instance, the welcome bonus provides 300% up to €2,000, whereas a 50% reload would grant €50 for every €100 deposited. This means a player depositing €100 would receive €50 in bonus funds.
Reload bonuses often have similar or sometimes slightly different wagering requirements and time limits. The bonus terms state a wagering requirement of x35-x45 and a 30-day expiry for the welcome bonus. Reload bonus terms should be checked specifically for any variations. For example, if the reload also has a x40 wagering requirement, then a €50 bonus would require €2,000 in turnover.
The maximum bonus amount available through reload offers is generally lower than the initial welcome package. While the welcome bonus can reach up to €2,000, a 50% reload might be capped at a lower figure, such as €100 or €500. This difference reflects their purpose: the welcome bonus aims to attract new players, while reloads are designed for existing customers.
Is a win after a 6 EUR bet voided?
Yes, a win resulting from a €6 bet while using bonus funds may be voided. The maximum bet allowed when playing with a bonus is €5. Betting €6 exceeds this stipulated limit. Exceeding the maximum bet limit can result in the forfeiture of both the bonus and any winnings accumulated.
The casino's terms and conditions specify a maximum bet of €5 when a bonus is active. This limit is crucial for players to adhere to, to avoid invalidating their bonus. A €6 bet is therefore in direct violation of this rule. This applies to all bonus types, including the 300% welcome bonus up to €2,000.
To avoid such issues, players should always be mindful of the maximum bet rule, which is set at €5. If a player wishes to place a higher bet, they must do so with real money funds only, after the bonus funds have been depleted or forfeited. This ensures that any winnings from larger bets are legitimate.
Why does the game not load in Chrome 89?
Games may not load in Chrome 89 due to browser version compatibility issues. While the casino may support many browsers, older versions might lack the necessary features or security protocols to render modern web-based games. It is recommended to use the latest stable version of Chrome for optimal performance. The casino's app is available for Android 8.0+ and iOS 13+.
Technical requirements for game functionality can vary, and Chrome 89 might not meet the specific demands of the games hosted. Some games might require updated browser engines or specific JavaScript capabilities that are not fully supported by that particular version. Checking for browser updates or trying an alternative browser can often resolve such loading problems.
The casino's platform might be optimized for newer browser versions to ensure a smooth gaming experience. If Chrome 89 is indeed the cause, updating to the latest version of Chrome, which is likely compatible with the current game technology, is the most direct solution. Alternatively, exploring the casino's dedicated mobile app, which requires Android 8.0+ or iOS 13+ and approximately 2 GB of RAM, could provide an alternative.
Contact
Live - online chat
Banking
Providers
Spinit Casino 2026